Privacy Policy

Effective Date: 27/08/2026

Pure Soul Wellness (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information, including health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a provider of health services, Pure Soul Wellness is bound by the Privacy Act regardless of annual turnover.

This policy applies to personal information collected through our website (www.puresoulwellness.com.au), by phone or email, in person during consultations, and through any online booking, enquiry, or newsletter sign-up forms.

The Information We Collect

Personal identifiers - your name, date of birth, and contact details (address, phone, email).
Health information (sensitive information under the APPs) - medical history, presenting concerns, treatment and consultation notes, referral information, and relevant Medicare or health fund details.
NDIS-related information, where you access our services through the NDIS - your participant number, plan details, and your support coordinator's or plan manager's contact details.
Payment and billing information.
Technical information collected automatically through our website - such as IP address, browser type, and pages visited (see “Cookies and website analytics” below).
Any information you provide voluntarily - for example, through our enquiry form, newsletter sign-up, or workshop registration.

How We Collect Your Information

Directly from you - enquiry and contact forms, phone or email, in-person consultations and intake forms, workshop or event registrations, and newsletter sign-up.
From third parties, where relevant and with your consent - for example, a referring GP, an NDIS support coordinator or plan manager, or your private health insurer.
Automatically through our website - via cookies and analytics tools when you browse our site (see below).

Why We Collect, Hold, Use and Disclose Your Information

To provide clinical and wellness services to you, including assessment, treatment planning, and ongoing care.
To communicate with you about appointments, bookings, and your care.
To process payments and claims, including NDIS, Medicare, or private health fund claims where applicable.
To respond to enquiries submitted through our website.
To send marketing communications, such as our newsletter, where you have opted in — see “Direct marketing” below.
To meet our legal, regulatory, and professional obligations, including under the NDIS Practice Standards (where applicable) and relevant professional association requirements.
To improve our website and services.

Sensitive and Health Information

Because we provide health services, much of the information we collect is “sensitive information” under the Privacy Act, including health information. We only collect sensitive information with your consent, or where otherwise permitted by law - for example, to provide you with a health service, or where necessary to lessen or prevent a serious threat to your life, health, or safety, or that of someone else. You can choose not to provide certain information, but this may limit our ability to provide services to you.

Confidentiality (When We May Need To Break It)

Everything you share with us during Counselling, Kinesiology, Neurofeedback, or any other session is treated as private and confidential. The one exception is if your practitioner believes you may be at risk of harming yourself or someone else - for example, a risk of self-harm or suicide - in which case we may need to share relevant information as part of our professional and legal duty of care, consistent with the Privacy Act's own exceptions for serious threats to health or safety. Outside of that situation, your information stays confidential and is only shared as described in this policy.

Who We May Disclose Your Information To

Practitioners within our clinic who are involved in your care.
Other health professionals you have been referred to, or referred by (with your consent).
NDIS plan managers, support coordinators, or the NDIS Quality and Safeguards Commission, where you access services through the NDIS.
Private health funds or Medicare, for claiming or rebate purposes.
Our website, booking, and payment service providers - for example, our website is hosted on Wix, and we may use third-party booking, email, and payment platforms.
Professional advisers, such as our accountant or insurer, where necessary.
Government or regulatory bodies, where required by law.

We do not sell your personal information to third parties.

Overseas Disclosure

Some of the online tools we use, such as our website platform, email, and booking software may store or process personal information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles.

Direct Marketing

We will only send you marketing communications, such as our newsletter, if you have opted in - for example, by subscribing via our website. Every marketing communication includes a clear way to unsubscribe, and you can opt out at any time using the unsubscribe link or by contacting us directly, consistent with the Spam Act 2003 (Cth). We do not use your health information for direct marketing without your express consent.

Cookies and Website Analytics

Our website may use cookies and similar technologies - such as Google Analytics or a social media pixel, if in use - to understand how visitors use our site and to improve your experience. Cookies may collect information such as your IP address, browser type, and browsing behaviour on our site. You can control or disable cookies through your browser settings, though this may affect how the website functions.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure storage of physical and electronic records, restricted access to client information, and the use of reputable third-party platforms for our website and booking systems. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Data Breaches

If we experience a data breach likely to result in serious harm to individuals, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

Access and Correction

You may request access to the personal information we hold about you, and ask us to correct anything that is inaccurate, out of date, incomplete, or misleading. To make a request, contact us using the details below. We may need to verify your identity before providing access, and there may be circumstances in which access can be refused in accordance with the Privacy Act - for example, where it would unreasonably impact another person's privacy.

Children's Privacy

Some of our services are provided to children and young people — for example, kinesiology, neurofeedback, or counselling for minors — generally with the involvement and consent of a parent or guardian. Where we collect information about a child, we do so with the consent of their parent or guardian, in accordance with our professional and legal obligations.

Links To Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies separately.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, with the effective date shown at the top.

Complaints and How To Contact Us

If you have any questions or concerns about how we handle your personal information, or wish to make a complaint, please contact us:

Pure Soul Wellness
237 Railway Parade, Maylands WA 6051
Phone: 0403 489 129
Email: info@puresoulwellness.com.au

We will respond to your complaint within a reasonable time (within 48 hours).